Member Terms and Conditions of Use

1. Parties and Roles

These Member Terms and Conditions of Use ("Member Terms") govern your use of our public, non-clinical online services. Advanced Vitality LLC ("Advanced Vitality," "we," "us") is not a licensed medical provider and does not practice medicine. We act as a facilitator: we run this website and our member platform, market our programs, coordinate onboarding and scheduling, provide customer support, and process payments as described below. We are not a pharmacy or a laboratory.

Informational Only; No Medical Advice; Emergencies. The platform includes educational information and intake/contact tools but is not medical advice and does not create a patient–clinician relationship. For medical questions, consult a licensed clinician. In an emergency, call 911. For mental health crises, call or text 988 (Suicide & Crisis Lifeline).

2. Scope; Medical Services; PHI Boundary

These Member Terms apply to our public website and intake/contact features (the "Platform"). Medical services are provided by independent, licensed clinicians of an independent medical group whose clinicians are licensed in your state (the "Medical Group"). The Medical Group is identified in your consent-to-treatment documents. When you request care through our platform, you are connected with the Medical Group, which establishes its own provider-patient relationship with you. Only the Medical Group's clinicians decide whether a treatment is right for you, including whether to prescribe a medication and at what dose. Buying a program does not guarantee a prescription. Our team does not provide medical care: they cannot diagnose you, decide your treatment, or promise any medication, dose, or result. Prescriptions are filled by independent licensed pharmacies, and lab tests are performed by independent licensed laboratories.

Your medical records and protected health information (PHI) are kept by the Medical Group and are governed by the Medical Group's Notice of Privacy Practices, which you receive with your consent-to-treatment documents. We handle PHI as the Medical Group's business associate, only as our business associate agreement and HIPAA allow. Do not submit PHI via public pages or general email; use the secure patient portal/telehealth platform when instructed.

3. No Account Registration

You are not required to create an account or register on our website. To request contact or an appointment, you may submit your contact details via our intake form. Website intake does not create a patient relationship; clinical access is established only through the Medical Group's onboarding and consent process.

4. Eligibility

The Platform is intended for individuals 18+.

5. Payments; Cancellations; Chargebacks

What you pay us covers up to three things:

1. the Medical Group's professional fee for your clinical visits;
2. prescribed medications and lab tests, at the amounts the Medical Group bills for them; and
3. Advanced Vitality's service fee for our non-clinical services.

We collect items 1 and 2 on behalf of the Medical Group and pay them in full as billed. We keep only our service fee. The Medical Group sets its own professional fee, and that fee is the same whether or not a clinician prescribes a treatment. Your checkout page shows what your price includes and anything billed separately, such as periodic visits or lab tests, with the amount and timing. Payments are processed by Advanced Vitality through our payment processor. An itemized statement of your charges is available on request at Contact us via email.

By providing a payment method, you authorize Advanced Vitality and our payment processor to store the method, reattempt failed charges, and charge any backup method you provide. Prices exclude applicable taxes.

Disputes; Chargebacks. If you believe a charge is in error, contact Contact us via email within 10 days of the charge so we can investigate. You agree not to initiate a chargeback for amounts properly charged under applicable financial policies; improper chargebacks may result in suspension until resolved. This does not waive any non‑waivable card network rights.

Refunds. Once the Medical Group completes your visit, the professional fee is non-refundable, whether or not a prescription is issued. Medications and lab tests are non-refundable once dispensed, shipped, or performed. We may refund all or part of our service fee at our discretion; doing so does not change what is paid to the Medical Group.

6. Independence of Clinicians

Advanced Vitality does not provide medical care, does not employ clinicians, and does not endorse specific tests, products, or treatments. Clinical services are provided solely by the Medical Group's clinicians in their professional judgment.

7. Prescriptions; Controlled Substances

Prescribing decisions are made by your clinician in their professional judgment and in accordance with law. Certain medications may be unavailable or limited by clinical policy, FDA status, payer coverage, or DEA/telemedicine rules.

8. Acceptable Use; No PHI in Public Channels

You agree not to misuse the Platform, including by violating laws, infringing intellectual property, attempting to access non‑public areas, introducing malware, scraping without consent, or harassing others. Do not post or transmit PHI in public or unsecure channels. Use the portal for clinical communications when instructed.

9. Intellectual Property; Limited License

Unless stated otherwise, Advanced Vitality or its licensors own the Platform and content, protected by U.S. and international laws. We grant you a limited, personal, non‑exclusive, non‑transferable license to use the Platform for personal, non‑commercial purposes, subject to these Member Terms.

10. Links to Third‑Party Sites

The Platform may link to third‑party websites. We are not responsible for third‑party content or practices. Links do not imply endorsement.

11. Security; Identity Verification

We use reasonable safeguards appropriate to the nature of the information. If you proceed to clinical onboarding, you may be required to verify your identity in accordance with telehealth requirements. No system is 100% secure.

12. Disclaimers

THE PLATFORM AND CONTENT ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, ADVANCED VITALITY WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS, ARISING OUT OF OR RELATED TO THE PLATFORM OR THESE MEMBER TERMS, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR CLAIMS RELATING TO THE PLATFORM WILL NOT EXCEED ONE HUNDRED DOLLARS ($100). NOTHING HERE LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW.

14. Indemnification

You agree to indemnify and hold harmless Advanced Vitality and its affiliates, officers, directors, employees, and agents from claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from your use of the Platform or violation of these Member Terms.

15. DMCA Notice

If you believe content infringes your copyright, send a notice that complies with 17 U.S.C. § 512(c)(3) to our Agent:

Email: Contact us via email

16. Governing Law; Dispute Resolution; Arbitration

Governing Law. These Member Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules.

Arbitration; Class Action Waiver. Except for individual small-claims actions, any dispute arising out of or relating to these Member Terms or the Platform will be resolved by binding individual arbitration administered by National Arbitration and Mediation ("NAM") under its Comprehensive Dispute Resolution Rules and Procedures and, if applicable, its Supplemental Rules for Mass Arbitration Filing. The Federal Arbitration Act governs this provision. Hearings will be held by videoconference or in the county where you reside. You and Advanced Vitality waive the right to a jury trial and to participate in a class or representative action. This provision does not apply to claims arising from medical care provided by independent clinicians. Before filing, the claimant must send written notice of the dispute to the other party (for Advanced Vitality: Contact us via email) and allow 30 days for informal resolution. You may opt out within 30 days of first accepting these Member Terms by emailing Contact us via email with your name, email, and a statement that you opt out. Any non-arbitrable claim will be brought in the state or federal courts located in Broward County, Florida.

17. Advertising; Testimonials; Claims

We follow state medical advertising standards and FTC guidance. We do not guarantee outcomes; individual results vary. Testimonials reflect individual experiences and are not typical unless stated.

18. Changes; Entire Agreement; Severability; Waiver

We may update these Member Terms from time to time. The updated effective date will be posted, and continued use constitutes acceptance. These Member Terms, together with the Website Terms, Website Privacy Policy, Payment Terms, and the Medical Group's patient agreements and Notice of Privacy Practices, form the applicable terms for your use of the Platform and access to clinical services. If any provision is held unenforceable, it will be modified to the minimum extent necessary or severed, and the remainder will remain in full force. No waiver is effective unless in writing.

19. Contact; Notices