Privacy Policy

This Website Privacy Policy ("Policy") describes how Advanced Vitality LLC ("Advanced Vitality," "we," "us") collects, uses, and shares personal information on our public websites and marketing channels.

Advanced Vitality operates this website and provides non-clinical marketing, coordination, technology, and payment services. Advanced Vitality is not a medical provider. Medical services are provided by independent, licensed clinicians of an independent medical group identified in your consent-to-treatment documents (the "Medical Group"), whose Notice of Privacy Practices governs your protected health information and your rights under HIPAA. When we handle protected health information to support your care, we do so as the Medical Group's business associate under a written business associate agreement.

This Privacy Policy covers all other information we collect, including what you tell our team before you become a patient, your contact details, and how you use this website. Please do not send medical information through public website forms; use the secure patient portal when asked.

We prioritize transparency, patient trust, and compliance with all applicable healthcare regulations, including HIPAA. Below, you'll find an overview of our key policies and agreements. For complete details on specific topics, please visit the corresponding pages or contact our support team.

Our Privacy Policy explains how we collect, use, and protect your personal and medical information in accordance with HIPAA and other healthcare laws. Highlights include:

Secure storage of your Protected Health Information (PHI) with encryption and strict access controls.
Circumstances under which your information may be shared, such as for insurance claims or legal compliance.
Your rights to access, update, or request corrections to your information.
Our commitment to confidentiality through staff training and adherence to security standards.

For further details or to exercise your privacy rights, please contact us. At Advanced Vitality, your privacy is our priority.

Terms of Use

The Terms of Use govern how you interact with our website, booking tools, and services available through our platform. By using these resources, you agree to:

Provide accurate information when booking appointments and interacting with our team.
Respect communication guidelines, such as appropriate use of email and phone support.
Acknowledge that website content is for informational purposes only and does not replace professional medical advice.

This section also includes disclaimers, limitations of liability, and guidelines for responsible use of our online resources.

User Agreement

The User Agreement outlines the mutual rights and responsibilities between Advanced Vitality and the Medical Group's patients. Key points include:

Consent for treatment:

To receive treatment from the Medical Group, you will be asked to consent to a personalized care plan developed specifically for you by its licensed clinicians. This plan will be discussed with you in detail, including all relevant treatments, potential risks, and benefits, as well as any alternatives available. Your consent will be recorded through a signed form or digital agreement to ensure that you have fully understood and agreed to the proposed care. You may withdraw your consent at any time, without affecting your right to future care.

Data handling practices:

Your personal and medical information will be securely stored and used exclusively for healthcare purposes, in full compliance with HIPAA.

Emergency support protocols:

Please note that the Medical Group does not provide emergency medical care. In case of a medical emergency, call 911 immediately.

Resolving concerns:

If you have questions, need a second opinion, or wish to address a concern, please contact our support team or the appropriate health authority.

We may collect:

Identifiers and contact info: name, email, phone, address (when you submit a form)
Device/technical data: IP address, browser type, device IDs, OS, approximate location
Usage data: pages viewed, links clicked, session duration, referral/UTM data
Cookies/SDKs/pixels: to operate the site, analyze traffic, and, with your consent where required, for advertising/retargeting
Preferences: your cookie choices and marketing preferences

Please do not submit medical information via public forms. For clinical communications, use the patient portal.

How we use your information

We use personal information to:

Operate, secure, and improve our websites and services
Respond to inquiries and provide customer support
Perform analytics and measure campaign performance
Personalize content and, with consent where required, provide marketing and advertising
Detect, prevent, and investigate fraud, abuse, and security incidents
Comply with legal obligations and enforce terms

Cookies, analytics, and ads

We use cookies and similar technologies (e.g., Google Analytics, Meta Pixel) for site operations and analytics, and, if enabled, for advertising/retargeting. You can manage non‑essential cookies via our Cookie Preferences link. We honor Global Privacy Control (GPC) signals as an opt‑out of sale/sharing for marketing data where required by law.

Marketing communications

We send marketing emails/SMS only with your explicit consent where required. You may opt out at any time (email unsubscribe link; reply STOP to SMS; HELP for help). Operational messages (e.g., appointment reminders) may be sent without marketing consent and are not promotional.

Your privacy rights

Depending on your state, you may have rights to access, delete, correct, or obtain a copy of your personal information; to opt out of sale/sharing and targeted advertising; and to appeal a denied request. To exercise rights or to submit a GPC-based opt‑out, email us at Contact us via email. We will verify and respond as required by law.

Security

We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information. No system is 100% secure. If we experience a security incident affecting your information, we will notify you as required by applicable law.

Notice of Privacy Practices (NPP)

Your Protected Health Information (PHI) is safeguarded by the Medical Group. The Medical Group's Notice of Privacy Practices (NPP), which you receive with your consent-to-treatment documents, provides detailed information about:

Your rights as a patient, including access to your medical records and the ability to request restrictions on data sharing.
How the Medical Group uses and discloses your information for treatment, billing, and legal compliance.
Steps you can take to file a complaint if you believe your privacy rights have been violated.

The full Notice of Privacy Practices is provided to you by the Medical Group with your consent-to-treatment documents.

Complaint Policy

At Advanced Vitality, we value your feedback and are committed to addressing concerns promptly. If you have a complaint about our services, privacy practices, or other matters, please follow these steps:

Contact our support team at 213 325 4653 or Contact us via email.
Provide detailed information about your concern to help us resolve it effectively.
If you are not satisfied with our response, you may escalate your complaint to the Office for Civil Rights (OCR) or the appropriate state regulatory body.

Data Security

Your personal and medical information is protected through robust security measures at Advanced Vitality, including:

SSL encryption for all online communications.
Secure servers with restricted access to sensitive data.
Regular staff training on HIPAA compliance and data protection protocols.

In the event of a breach affecting your PHI, we will notify you and any relevant authorities within 60 days of the incident discovery. The notification will include details of the breach, affected data, steps to protect yourself, and measures we are taking to prevent future breaches.

License Information

Medical services are provided by the Medical Group, an independent, licensed healthcare provider operating in compliance with all applicable state and federal regulations.

Licensed Clinicians: The Medical Group's clinicians are licensed in the states where they provide care and are dedicated to providing the highest standards of care.

Your Questions Answered

For more details about any of our policies or to request additional information, please contact our support team at 213 325 4653 or Contact us via email.

To learn more about your rights regarding your protected health information, refer to the Medical Group's Notice of Privacy Practices, which you receive with your consent-to-treatment documents.

This privacy policy is reviewed annually and updated as necessary to ensure compliance with legal regulations and best practices. Any significant changes to our policies will be communicated to you through email and will be posted on our website.